Business Development Manager / Hanover Care, Worthing UK

Oct 2018 - April 2019 (redundant)

Operations Manager/Registered Manager / ERA Healthcare Ltd, Selsey UK

Jul 2005 - Oct 2018

Healthcare Compliance under the Health & Social Care Act

GDPR (2018) Integration with existing Data Protection laws

Desgin and implementation of Policies & Procedures

Development and implementation of temp & perm contracts

Website design and ongoing updating (front-end & back-office)

Problem seeking and resolution

Quality Assurance design, implementation & analysis

Tender writing & submission

Successful recruitment and development of staff & temps

Development and maintenance of homecare services

Canvassing and generating new business

Managing all operational aspects of the entire business to ensure compliance with CQC Regulations and other applicable laws. I have designed, from scratch, a tailored back-office system to suit the needs of the business including a MySql database driven assessment system to record and report on all customer assessments. A module that records and reports on all staff spot-checks, supervisions & appraisals allowing a totally paperless client/customer system. Quality assurance recording & reporting findings to the Directors and investigating new processeses to be put in place. I have won approx £7 million worth of tenders on behalf of the organisation.

Previous roles within the company:
Registered Care Manager (Worthing & Selsey)
Branch Manager of the Worthing office Care Consultant at the Worthing office

Just-Us Specialist Locums / Worthing UK

Nov 2004 - Jul 2005

Co-ordinating the placement of Paediatric Doctors throughout London and the South East. Providing as the sole suppliers contract for Great Ormond Street Hospital, Royal London Hospital and many other NHS sites in the south. Administration and locum doctor Registration.

Concession Manager / BMB Menswear, Littlewoods (Brighton) & Debenhams (Worthing)

Sep 2003 - Nov 2004

Ensuring the day-to-day running of the Men’s Suits Department, responsible for Formal Hire & Highland wear hire, Generating sales to meet targets, Merchandising, Stock Control and keeping paperwork to a high and auditable standard.

Customer Service Advisor / Debenhams PLC, Brighton UK

Jun 2002 - Sep 2003

Arranging the smooth running of the Wedding Service & Customer Service departments. Payroll input and Rotas, Ensuring deliveries happened on time, Use of PC and Intranet applications. Cover for other departments when management were away.

Supervisor / First Sport Ltd, Brighton UK

Nov 2000 - Jun 2002

Ensuring the day-to-day running of the Men’s Suits Department, responsible for Formal Hire & Highland wear hire, Generating sales to meet targets, Merchandising, Stock Control and keeping paperwork to a high and auditable standard.